The Core Values of the Public Service of Malaysia

THE CORE VALUES OF THE PUBLIC SERVICE OF MALAYSIA

presented by Y. Bhg. Tan Sri Sidek Hassan, Chief Secretary to the Government at the Dinner Function with the DPA Course Participants 2/2010

14 JULY 2011 (THURSDAY), 8.30 – 10.30 PM
INTAN BUKIT KIARA, KUALA LUMPUR

Bismillahir rahmanir rahim.

Assalamualaikum warahmatullahi wabarakatuh, Salam Sejahtera dan Salam 1Malaysia.

Y. Bhg. Tan Sri Abu Bakar bin Hj Abdullah, Ketua Pengarah Perkhidmatan Awam Malaysia

Y. Bhg. Datuk Farida binti Mohd Ali
Timbalan Ketua Pengarah Perkhidmatan Awam (Pembangunan)

Yang Berusaha Dr Aminuddin Hassim, Pengarah INTAN

Ketua Setiausaha-Ketua Setiausaha Kementerian
Setiausaha-Setiausaha Kerajaan Negeri

Yang Berbahagia / Yang Berhormat Tan Sri-Tan Sri, Dato’ Sri-Dato’ Sri, Datuk, Dato’, Datin-Datin, Tuan-Tuan dan Puan-Puan

Peserta Kursus Diploma Pengurusan Awam, DPA

Para hadirin yang dihormati sekalian.

Alhamdulillah, bersyukur kita ke hadrat Allah SWT kerana dengan limpah kurnia rahmat dan keizinan Nya jua kita dapat bersama-sama berkumpul pada malam ini, sempena Majlis Makan Malam Bersama Peserta Kursus Diploma Pengurusan Awam (DPA) Bilangan 2/2010.

2. Tonight is a happy occasion for everybody, well at least for the younger and new PTD’s who have just finished the DPA course. Tomorrow is the last day of the course, and each of you will be getting your posting to the ministries and departments.

3. I would like to share with you some of my expectations as you embark on your long journey as members of the Malaysian Public Service. These are the core values, or call it the “10 Commandments” if you like, that I hope will guide you in your daily working life.

CORE VALUES OF THE PUBLIC SERVICE OF MALAYSIA

1. INTEGRITY

 NO COMPROMISE
 No TRADE-OFF between integrity and efficiency
 Does not only mean CORRUPTION, also in:
 Time management
 Service delivery
 Decisions making
 Transactions
 All conduct

2. SENSE OF URGENCY

 Be RESPONSIVE
 IMMEDIATE FOLLOW-UP on decisions
 EXPDITE matters
– If something will be approved anyway, give approval immediately
 Do not DELAY decisions
 Always have DEADLINES
 Always have PERSON RESPONSIBLE

3. CLIENT FOCUSED

 FACILITATE, do not frustrate;
 Make things easy for our clients;
 SIMPLIFY the process;
 Make the process TRANSPARENT
 Same, consistent, fair treatment to all
 Friendly service with a SMILE
 Empathy, respect, concern for our clients

4. COLLABORATE & COOPERATE

 Eliminate the silo mentality
 SHARING culture:
 Share information
 Share resources
 Share across divisions, departments and ministries
 No wrong door approach
 Disseminate information to the lowest level
 Everybody must be on the same page

5. INNOVATION & CREATIVITY

 SIMPLE ideas, made for GREAT change:
– Need not be expensive to implement
– Challenge the status quo
 Translate REDUNDANT processes and work ethics into FAST, SIMPLE and SENSIBLE work processes
 New ways of doing things – OPTIMISE resources

6. CONSULTATION/ENGAGEMENT

 The days where Government knows best is over
 LISTEN to our customers
 Regular CONSULTATION
 Private Sectors
 Relevant Organisations
 Public
 Peers & subordinates
 Make it a HABIT

7. COMPLAINT IS A GIFT

 Complaints are valuable feedbacks for further improvements
 Attend to complaints urgently
 Listen attentively, with an open mind
 Be responsive to address all complaints

8. SEEK KNOWLEDGE, UPGRADE SKILLS

 Read books, autobiographies, learn from successful people, seek knowledge
 Benchmark against the best
GOAL: To be BENCHMARKED BY THE BEST
 Attend trainings, volunteer for projects, upgrade skills
 Speak up in meetings; share ideas and suggestions for improvement

OUR MANTRA

We must deliver
We must deliver with integrity
Unless we deliver somebody else will deliver for us

Thank you.